Customer Service

Your Account

Your Details

You can view and change your contact details at any time. Click here to alter your details.

Change your password

We recommend that you change your password occasionally to maximise your security. Click here to change your password.

Purchases, Delivery and Returns

Your shopping cart

Your shopping cart contains any items you have ordered but not yet paid for at the checkout. Click here to view your shopping cart.

Your order status

Are you wondering about your order? You can view the status of previous orders you have placed with us. Click here to view your order status.

Delivery options

The delivery cost is based on the total weight of the books you order, your location and the delivery option you select. To find the delivery options and theiir costs, add the books you want to your shopping cart and go to checkout. The options will appear after you have put in your address including your country.


Did you receive something that is not quite right? Click here to view our returns policy.

Privacy and Security Security

Your security is extremely important to us. Click here to learn how we protect our customers' details.

Australian Children's Bookshop Privacy Policy

Find out what information we gather and how we use it. Click here to view our privacy policy.


Currency Conversion

Click here to find out about currency conversion on


Click here to learn about taxes charged on

Online Shopping Help

Find answers to your questions about shopping at Click here to view our shopping help system, or click here to view the answers to Frequently Asked Questions about the Australian Children's Bookshop.

If you still have not found the information you need, please check our Help page, our Frequently Asked Questions page, or contact us directly with your enquiry.