These policies pertain to Australian purchases only.
Defective merchandise may be returned to Australian Children's Bookshop within 14 days of original purchase date. Australian Children's Bookshop requires valid identification when processing all returns and exchanges without an original receipt. Valid identification is also required to receive or redeem a non-transferable merchandise certificate, credit or cheque.
Online refunds for authorised returns will be issued in the original form of payment for price paid or merchandise exchange when returned within 14 days of the invoice date. A cheque may be issued when original form of payment is unavailable for credit.
Australian Children's Bookshop accepts your payment by utilizing a credit card gateway through the Australian Online Bookshop; payments on your credit card statement are shown as Australian Online Bookshop, PayPal, cheque or an Electronic Funds Transfer (EFT) system. In the event that the credit card, PayPal transfer, EFT or draft is returned unpaid (or, if a paper cheque is accepted and the cheque is returned for any reason), there will be a return fee, as permitted by State or Commonwealth law, of $20 or more (which may include fees, collection costs and applicable state taxes). This fee may be presented to your bank electronically or submitted via a paper draft.
Returning or Exchanging Items by Mail
To return a defective Australian Children's Bookshop Online purchase by mail:
- Notify us at firstname.lastname@example.org within seven days of receipt with an explanation of the problem.
- We will contact you with a return authorisation along with any special instructions.
- Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid unless otherwise authorised - we do not accept C.O.D. deliveries.
Send returns to:
Australian Online Bookshop
8 Devon Road, Bassendean, Western Australia, 6054, Australia.
We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.
Credit Card Refunds
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.